Consumers are entitled to a right of revocation in accordance with the following provisions, whereby a consumer is any natural person who concludes a legal transaction for purposes that can predominantly be attributed neither to their commercial nor their independent professional activity:
Right of withdrawal
You have the right to withdraw from this contract within 30 days without giving any reason.
The withdrawal period is 30 days from the day on which you or a third party named by you, who is not the carrier, took possession of the last goods.
To exercise your right of withdrawal, you must notify us (Stonesy Lda., Rua de Trás 249 r/c, 4460-837 Porto, Portugal, email: info@stonesy.de, phone: +351 924 952 024) of your decision to withdraw from this contract by means of a clear statement (e.g., a letter sent by mail or an email). You may use the attached model withdrawal form for this purpose, though this is not mandatory.
To meet the withdrawal deadline, it is sufficient for you to send your notification of exercising your right of withdrawal before the withdrawal period has expired.
Consequences of revocation
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this repayment. We may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earliest.
You must return or hand over the goods to us immediately and in any case within fourteen days at the latest from the day on which you inform us of the revocation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired.
Please return the goods to:
Stonesy Lda.
Rua de Trás 249, Ground Floor
4460-837 Porto
Portugal
We shall bear the costs of returning goods which, due to their nature, can normally be returned to us by post. You shall bear the direct costs of returning goods which, due to their nature, cannot normally be returned to us by post (forwarding goods), which are estimated at a maximum of approximately 149 euros for each such item.
You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking their condition, properties and functionality.
Exclusion or premature expiry of the right of withdrawal
The right of withdrawal does not apply to contracts for the delivery of goods which are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.
General information
- Please avoid damaging or soiling the merchandise. Please return the merchandise to us in its original packaging, if possible, along with all accessories and packaging materials. If necessary, use protective outer packaging. If you no longer have the original packaging, please use suitable packaging to ensure adequate protection against damage during shipping.
- Please do not return the merchandise to us with shipping charges unpaid.
- Please note that the provisions in paragraphs 1–2 above are not a prerequisite for the effective exercise of the right of withdrawal.
Cancellation Form
If you wish to cancel the contract, please fill out this form and return it to:
Stonesy Lda.
Rua de Trás 249, Ground Floor
4460-837 Porto
Portugal
Email: info@stonesy.de
I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)
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Ordered on (*) ____________ / received on (*) __________________
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Name of the consumer(s)
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Address of the consumer(s)
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Signature of the consumer(s) (only for notification on paper)
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Date
(*) Delete as appropriate
As of May 2026